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Return Policy: We accept returns within 14 days of delivery. The customer is responsible for return shipping costs, and a restocking fee applies. Please contact our customer support team to start a return before sending the unit back.
Freight Shipping Notice for Remote Areas: Due to the size and weight of water heaters, standard freight delivery is only available to the contiguous US / standard Canadian provinces. Additional shipping surcharges will apply to remote regions, including but not limited to Alaska, Hawaii, Puerto Rico, Newfoundland and Labrador, the Northwest Territories, Yukon, Nunavut, and certain isolated/mountainous zip codes. Please contact our customer support team for a custom shipping quote prior to placing your order. Orders placed from these regions without prior authorization may be held or subject to cancellation.